Dear Guest,

On behalf of Weber Zazu – Maisha Resort, we would like to welcome you to our homes. We are very pleased you have chosen to stay with us. Your reservation will be subject to the Rules and Regulations set out below. When you make your reservation, you will be deemed to have read, understood and accepted our Rules & Regulations.

Making a Reservation

Guests can contact us directly to make a reservation. You could either write us on WhatsApp +49 1575 2917627 , email us at info@weber-watamu.com or fill out the form in our book now section that will send your enquiry directly to us. Upon confirming your dates, an invoice will be sent to you. Please note that reservations are only valid when a 50% deposit has been made and until a deposit has been received your chosen dates can still be given away. After paying your deposit, a deposit confirmation receipt will be issued to you via email.

Please NOTE: All guests MUST provide their full name, valid phone number and valid email address for a booking confirmation to be forwarded.

Travel agents

We accept no responsibilities for bookings that are made by and through unauthorized travel agents. Also, travel agents are obligated to contact Weber Zazu – Maisha Resort to confirm availability of the dates and rates offered.

Pricing

Official rates are to be viewed on either Weber Zazu – Maisha Resort website, booking.com, airbnb.com or our social media pages only. The prices indicated are non-negotiable, service charges are included in the rates provided.  Any additional charges such as chef or cook are charged separately and to the individual (s).

Payment Methods

Cash

The easiest way to pay is in cash upon arrival.

M-Pesa

Payments may be made via Safaricom’s  Mpesa through the phone number or till number provided on the invoice.

Bank Transfer

Guests have the option of arranging a bank transfer, however, please notify the management via email or phone if you wish to pay via this method. Please provide your full name, bank name, and payment date and payment confirmation number so that we can track the payment.

Cancellations and Refunds

You should make any cancellations or amendments to your reservations using the same channel through which you booked, either via email or by telephone. Refunds are not offered in case of;

Power outages

Early check outs (due to the above or any other circumstances deemed to be beyond the managements control)

The management will strive to minimize any disruptions or discomfort to guests under these conditions.

Guest Policy

Only the maximum number of guests listed for each accommodation will be allowed to stay, any extra occupants (even infants and children) must be pre-arranged. Weber Zazu – Maisha Resort management do not allow any day or overnight guests, ONLY those paying to use the facility.

Management reserves the right to turn back and/or evict any unwanted persons from the facility. Breaching the guest policy may result in your booking being cancelled or terminated early.

In any event that the guest has stated that they will be exceeding the maximum capacity of each of our units by one or two persons, an extra cost of Ksh. 5,000/- per day or night will need to be paid per extra guest by the person who made the booking. Kindly note that the decision to accept an extra guest, despite the option of additional pay, remains with management. Management reserves the right of admission.

Photography and Videography

We do not allow the use of photos or videos taken on Weber Zazu – Maisha Resort properties for self-promotion, personal businesses, blogging or vlogging without the express knowledge and permission of management.

Additionally, we do not allow the use of our properties/facilities for unauthorized professional or commercial photography or videography (adverting shoots, model/fashion shoots/ filming and etc)

Allowed

Guests may shoot non- commercial photography or video for their own personal use (with no professional equipment, lighting etc) on the property but should be mindful of the privacy and wellbeing of other guests / neighbors in the area.

Professional photography /videography will only be allowed if Weber Zazu – Maisha Resort management has given their permission before the shoot.

Kindly note that unauthorized professional photographers / videographers who are not guests of Weber Zazu – Maisha Resort will be asked to leave the property immediately.

Safety

The management does not accept responsibility for any injury or death howsoever caused within the premises at the pool area or anywhere else on the property. Please note that the property has grassy areas, rocky and rough terrain, and open fence overlooking the ocean, a pool that doesn’t have a fence round it, wild animals including snakes, fully glass windows, low railing (and sometimes no railing) in elevated areas.

Please take caution as some of the floors and rocks on pathways and steps can be slippery or loose. Please look out for falling coconuts around the compound and around the pool area. Further, please look at our safety precautions around the pool area here.

Swimming Pool

The swimming pool is a common facility shared amongst all the houses/villas and thus, guests are required to respect all other users by:

Keeping noise to a minimum.

Desisting from unruly and inappropriate behavior of any kind.

Sharing the pool by allowing the other guests/neighbors to also use the pool.

Additionally;

• No diving in the pool which may result in injury.
• No carrying of food, utensils or glasses or drinks/ beverages (alcoholic or non-alcoholic) in or around the pool area.
• Strictly no jumping from an elevated area into the pool.
• All children should always use the pool under adults’ supervision.
• Use of the swimming pool is for residents only.
• The swimming pool area has NO life guard and thus swimming or any other activities are undertaken entirely at the guests’ risk.
• Please also be careful not to slip around the pool area.

Our pool times are STRICTLY between 9AM and 5PM. Guests are not allowed around the pool area past 6PM for their personal safety.

Missing items and Damages

Although Weber Zazu – Maisha Resort management takes every possible step to ensure the safety and security of all guest’s possessions, final responsibility for these items lies with the guest. Please ensure all your possessions are accounted for during check out. No items of any kind that are the property of Weber Zazu – Maisha Resort properties are to be carried away from the properties as this is STRICTLY forbidden and will be considered as theft and is an actionable offense.

Any items left behind by the guest at Weber Zazu – Maisha Resort properties, shall be returned upon request of the said guest and will be returned at the guest’s expense. Missing items will be stored for 3 months before disposal.

Damages

The guest should immediately notify us of any damages or loss or destruction of any item as soon as possible. All breakages and damages are chargeable. Additionally, the management holds the person who made the initial booking responsible for the payment of any breakages and damages.

Behavior

Indecent behavior including nudity, immorality, drunkenness, violence, prostitution, or any conduct deemed to be illegal or inappropriate is strictly forbidden on the property. Smoking inside of cigarettes, bhang or vaping is strictly prohibited.

Any behavior that is deemed by management to fall under the above will result in your eviction from the property and depending on the seriousness of the act committed, legal action.

Consumption of illegal substances is STRICTLY prohibited. If you are found to be in the possession of illegal substances or using illegal substances, the management has the right to evict guests from the property.

Our staff at Weber Zazu – Maisha Resort are also expected to be treated respectfully and guests should be mindful that our staff hours are offline between 8pm to 9am. By offline, we mean, via phone or email or WhatsApp.

Pets are NOT allowed in the house.

Check-in and Check-out

In order to avoid complications with incoming guests, please strictly adhere to the following Check-In and Check-Out times below. Late check-out or early check-in can only be pre-arranged with management and can only be offered if there are no incoming guests on your day of departure.

Check-In 3PM

Check-Out 11AM

There is a late check- out fee of Kes. 3000/- past 11AM

Please Note: In the event of a breach of these Rules and Regulations, Weber Zazu – Maisha Resort may refuse to provide further services to the person who breaches them.